Report a Grievance
Last updated: September 2026
If you're unhappy with how you've been treated by RVZ International Group (Pty) Ltd t/a RVZ Personnel Services & Labour Hiring Specialists ("RVZ"), by a recruiter or company using the Platform, or by another user, this page explains how to raise it and what happens next. If you're reporting suspected fraud, corruption, or other serious wrongdoing rather than a personal grievance, please use our Whistleblowing channel instead.
1. What counts as a grievance
Examples include: unfair or disrespectful treatment during an application or hiring process, a dispute over how a job posting or your account was handled, a service issue with RVZ's own team (including Response Handling), or a concern about another user's conduct on the Platform.
2. How we handle it
- We acknowledge every grievance submitted through this page.
- We review the matter, which may involve contacting you for more detail and, where relevant, the other party involved.
- We aim to respond with an outcome or next steps within 10 business days.
Submitting a grievance here does not affect your other legal rights — for example, a labour-related dispute may still be referred to the CCMA, and a complaint about personal information handling may still be lodged with the Information Regulator.