AI Policy

Last updated: September 2026

This policy explains where and how RVZ International Group (Pty) Ltd t/a RVZ Personnel Services & Labour Hiring Specialists ("RVZ") uses artificial intelligence (AI) on this Platform, what data it involves, and — most importantly — what AI is not allowed to decide on its own.

1. Where AI is used on this Platform

• Support chatbot — answers common questions using a built-in rule-based assistant by default. If you opt in via "AI Assistance" in Cookie Preferences, your typed messages are instead sent to Google Gemini to generate a more natural reply.
• AI ad generation — a recruiter-initiated tool (ads.php) that creates a social media graphic for a job posting, using a free default image provider or, where a company has configured its own API key, that company's chosen provider (Google Gemini or OpenAI).

AI is not currently used anywhere in this Platform to screen, score, shortlist, or reject candidates automatically. Response Handling shortlisting is performed by RVZ's own recruitment team, not an algorithm.

2. No solely-automated decisions with a legal or similarly significant effect

Consistent with section 71 of the Protection of Personal Information Act 4 of 2013 (POPIA), RVZ does not subject any candidate to a decision based solely on automated processing (including AI) that would affect their legal rights or have a similarly significant effect on them — such as an automatic, unreviewed rejection from a job. Every hiring decision is made by the recruiter (or, for Response Handling clients, by RVZ's human team), not by software.

3. What data reaches an AI provider, and when

Data only reaches a third-party AI provider (Google Gemini, OpenAI, or the default free image provider) at the specific moment a feature is used, and only for that feature's purpose:

• Chatbot: your typed message text, only if you've opted in to "AI Assistance".
• AI ads: the job posting's own title/description/company branding — never candidate personal information.

See our Privacy Policy and Cookie Policy for how this fits into our broader data handling, and how to withdraw consent at any time.

4. Accuracy and human review

AI-generated text and images can be inaccurate or inappropriate. Recruiters are responsible for reviewing any AI-generated ad content before publishing it, and the chatbot's answers are provided for convenience only — they are not a substitute for this Platform's actual legal pages or a direct answer from RVZ. See our Disclaimer for the full liability position.

5. Feedback or concerns

If you believe an AI-assisted feature on this Platform has produced an inaccurate, unfair, or inappropriate result, please contact us — a person will review it.